Global Tech Services is committed to assisting small to medium business to successful by taking advantage of the technology available that fits the client’s needs. We will build relationships with our clients making them our partners in Technology. Our services are based on the clients needs not an all or nothing.
Global Tech Services is a managed service provider that provides: cloud services, remote management of aspects of technology, backup and disaster recovery solutions, along with day-to-day break fixes.
Our NOC (Network Operations Center) and help desk operates 24/7, including all holidays, and is based in the United States. Our goal is to provide solutions–a one-call solution to all customers. Any client that engages our services will receive the solution and engagement with partner companies for services that we do not provide. For service that Global Tech Services outsources, we will retain the responsibility of ensuring that all services we manage end with client satisfaction.
What We Do
We operate data centers in the United States. Our datacenters are SAS-70 and SSAE-16 certified and are constantly undergoing scanning and training, which provides a secure environment. Hosted in our environment is our cloud service. We offer three types of cloud service: Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (IaaS).
What We Provide
We provide a managed solution for all technology needs including networks, telephone, servers, workstations and all mobile devices. This includes anything from a simple Break Fix to fully managed services. We can also provide staff augmentation to cover for special projects or to fill in when there are coverage gaps due to vacation time for example.
Our main managed services are divided into two different solutions: desktops and servers. We have a third service that just covers break fix. We understand that no model of managed services can fit all customers, so our managed services are selected by device and with regard to the level of service that fits the client’s needs.
Preferred incudes anti-virus, malware protection, remote support, software installations, security updates, and patch management with discounts for on-site repairs. Repairs that can be done remotely are covered. Coverage is 8 x 5
Elite with the elite service the device becomes fully supported with complete open-to-close trouble ticket resolution.
This service is offed as need by our clients. No issue is too small or too complex for us to handle. We have a team of data experts at our disposal. Our commitment to all clients is that when an issue is reported, it will be corrected the first time. No client will be charged if we are called back for the same issue a second time on the same device with in 30 days.
Preferred includes audits, full help desk ticket work flow, ticket escalation, patch management, multi-vendor antivirus management, 24 x 7 NOC (Network Operations Center) remote reboots and repairs.
Elite in addition to the preferred services, the elite includes system performance, troubleshooting, discount server projects, exchange service pack installations, and domain policy trouble shooting.
Backing up data is a necessary process for all companies. What will sets Global Tech Services apart from other services is that we use 256K bit encryption on all backups and we test our backups quarterly to ensure the integrity of the data. We offer different types of backup both on and off site storage, as well as a hybrid of storing data on site then replicating that storage off site. We offer a backup and disaster configuration that is in compliance with Sarbanes-Oxley, PCI, HIPA and HITECH. With all backups and restores, the clients have a web portal in which they can see the data and access logs.